Refund policy

Rackd is a one-time purchase, and we want you to be happy with it. If it's not the right fit, we'll give you your money back — no interrogation, no fine print.

The 30-day promise

Email support@rackd.io within 30 days of buying a Pro or Ultimate licence and we'll refund you in full. Include the email address you bought with, or your licence key, so we can find the order.

What happens next

• We process refunds within a few business days.
• The money returns to your original payment method.
• Your licence key is deactivated once the refund is issued.
• You can keep using Rackd Free with no time limit.

Try before you buy

You don't have to take a chance to find out if Rackd works for you. The Free edition is a complete, unrestricted app for up to 2 servers — download it, run real servers, and only buy Pro when you've outgrown it.